FAQ

We specialize in premium lighting solutions including:

• Bathroom Lighting
• Ceiling Fans and Lighting (including chandeliers and flush mounts)
• Outdoor Lighting
• Pendant Lights
• Picture Lights
• Sconces
• Wall Lighting

Each piece is hand-selected for quality and design excellence.

Absolutely! Our collections are designed to enhance any space, from cozy homes to professional environments. Many of our commercial clients particularly love our flush mounts and pendant lights for office spaces, while our chandeliers and wall lighting transform residential interiors.

Yes, we prioritize both beauty and efficiency. Many of our fixtures are compatible with LED bulbs, and some collections feature integrated LED technology for optimal energy savings without compromising on light quality.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and expedite future purchases.

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password within minutes.

We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Currently, we don’t offer installment plans directly, but you may use PayPal Credit if available in your region for similar payment flexibility.

We proudly offer seamless global delivery to most countries (excluding some remote areas in Asia). Our network covers North America, Europe, Australia, and many other regions.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Processed within 1-2 business days, delivered via DHL/FedEx in 10-15 days after shipping
• Free Shipping: For orders over $50, delivered via EMS in 15-25 days after shipping

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package in real-time using the provided link.

Currently, we don’t offer expedited shipping options beyond our standard methods. Our premium carriers typically deliver within the estimated time frames.

We offer a 15-day return policy from the date of delivery. Items must be in original condition with all packaging and documentation. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. We recommend using a trackable shipping method.

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

We currently don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order.

Yes! Every KIRA Lighting product comes with clear, easy-to-follow assembly instructions. Many of our fixtures also include all necessary hardware for installation.

Please contact us immediately at [email protected] with photos of the issue. We’ll promptly send replacements for any missing or damaged components.

While we don’t offer installation services directly, our fixtures are designed for straightforward installation by qualified electricians. We’re happy to recommend local professionals in your area upon request.