At KIRA Lighting Shop, we take pride in offering premium lighting solutions that illuminate your spaces with elegance. While we meticulously craft and inspect each fixture, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail as our lighting collections.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition (uninstalled, unused, with all original packaging and tags)
  • Return request must be made within 15 days of receiving your order
  • Original proof of purchase must be provided

Please note: For safety and hygiene reasons, we cannot accept returns on opened electrical components or installed fixtures. This includes items from our BATHROOM LIGHTING and OUTDOOR LIGHTING collections that show signs of installation.

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer care team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Photos of the item (if damaged or defective)
Subject: Return/Exchange Request – Order #[Your Order Number] Dear KIRA Lighting Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] (Quantity: [X]) Reason: [Please specify – wrong item received, damaged, changed mind, etc.] [If applicable, describe any damage or defects and attach photos] I understand and agree to the terms of your Returns & Exchanges policy. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our team will review your request within 2 business days and email you a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA number cannot be processed.

Step 3: Package & Ship Your Return

Securely pack the item(s) in their original packaging with all accessories and documentation. Include a copy of your order confirmation or packing slip. Ship to:

KIRA Lighting Shop – Returns
1057 Moore Avenue
Dallas, TX 75247
USA

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and retaining your receipt.

Step 4: Processing Your Return

Once received, our quality team will inspect the item(s) within 3-5 business days. You will receive email notification of the status.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically processed within 24 hours

Original shipping fees are non-refundable unless the return results from our error. For exchanges, we will ship the replacement item once your return is processed, with no additional shipping charges if the exchange is for an item of equal or greater value.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and packaging. We will arrange for a replacement or refund and cover all associated shipping costs.

Non-Returnable Items

For safety and quality assurance, the following cannot be returned:

  • Opened electrical components (wiring, transformers, bulbs)
  • Custom or special order items (clearly marked at time of purchase)
  • Items showing signs of installation or use
  • Final sale items (if applicable, will be noted on product page)

International Returns

Customers outside the U.S. are responsible for all return shipping costs and any applicable customs fees. We recommend using the original shipping method (DHL/FedEx for Standard Shipping, EMS for Free Shipping) to ensure proper tracking.

For any questions about our Returns & Exchanges policy, please contact our customer care team at [email protected]. We’re committed to ensuring your complete satisfaction with our premium lighting solutions.